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Refund & Cancellation Policy

Last updated: October 2026

At NovaBorrow, we stand behind the quality of our automated software products and digital reports. This Refund & Cancellation Policy outlines our policies regarding digital purchases of the NovaBorrow Credit Readiness & Financial Assessment Report.

1. Digital Product Delivery

Upon successful checkout of the NovaBorrow Credit Readiness & Financial Assessment Report ($3.25 USD), digital delivery occurs instantly. Customers receive immediate in-browser access to generate, view, and download their personalized financial assessment and document report as a PDF.

2. 14-Day 100% Satisfaction Money-Back Guarantee

We offer an unconditional 14-day 100% money-back guarantee. If you are not completely satisfied with the analysis, accuracy, or format of your digital assessment report, or if you encountered technical issues downloading your document, simply contact us within 14 days of purchase for a prompt, full refund.

All approved refunds will be credited back to your original payment method via our payment processor within 3 to 5 business days.

3. Order Cancellation

Because digital reports are generated and delivered immediately upon payment confirmation, cancellation prior to delivery is not possible. However, you remain fully eligible for our 14-day money-back satisfaction guarantee post-delivery.

4. How to Request a Refund

To request a refund, please send an email with your payment confirmation or transaction ID:

5. Payment Processing Partner

Payments are securely processed by Dodo Payments as Merchant of Record. Dodo Payments complies with PCI-DSS Level 1 security standards and employs 256-bit encryption for all card and electronic transactions.